Privacy
Policy

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Restful Sleep (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.restfulsleep.co.uk.

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal details such as name, email address, phone number, and delivery address

• Account information when you create an account

• Order and payment details (payments are processed securely by third-party providers; we do not store card details)

• Communication data when you contact us

• Technical data such as IP address, browser type, and device information

• Cookie and usage data for analytics and site functionality

2. How We Use Your Information

We use your data to:

• Process and fulfil orders

• Deliver products and manage returns or refunds

• Create and manage customer accounts

• Communicate order updates and customer support responses

• Improve website performance and user experience

• Send marketing communications where consent has been provided

• Comply with legal and regulatory obligations

We only collect data that is necessary for legitimate business purposes.

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity (e.g. fulfilling your order)

• Legitimate interests (e.g. improving our services)

• Legal obligations (e.g. tax and accounting requirements)

• Consent (e.g. marketing communications)

4. Sharing Your Information

We may share your data with trusted third parties only where necessary, including:

• Payment processors

• Delivery and logistics partners

• Website hosting and analytics providers (e.g. Wix)

• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

5. Data Storage and Security

Your data is stored securely using industry-standard safeguards. We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

6. Cookies

Our website uses cookies to:

• Enable essential site functionality

• Analyse website traffic and performance

• Improve user experience

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where applicable

• Object to or restrict certain processing activities

• Withdraw consent at any time for marketing communications

To exercise your rights, please contact us using the details below.

8. Marketing Communications

If you opt in to receive marketing communications, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell or rent your personal data to third parties.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: admin@restfulsleep.co.uk
Website: www.restfulsleep.co.uk